Raise a concern or give feedback

How have you found your time with Fruition Horticulture?
We want to hear your feedback, good or bad so that we can learn and do better.
If you have a concern, complaint, or want to provide feedback, there is a process to give learners a voice. We will proactively work with learners to effectively respond to, and process feedback, including appropriate engagement with support people. We will inform learners on how the complaint will be handled and how it is progressing.

Complaints Process

Please refer to the Learner Complaints Process page 

External Links

Pastoral Care of Learners

Fruition Horticulture Bay of Plenty Ltd has attested that The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 is implemented across the organisation. This means Fruition Horticulture Bay of Plenty (BOP) Ltd is confident in meeting these Code requirements:

  • Sufficient understanding of Code outcomes and requirements across the organisation
  • Multiple perspectives sought, including sound practices, to reflect student voice
  • Good consideration of Te Tiriti o Waitangi/Treaty of Waitangi and the Treaty principles (including partnership, protection, and participation) when implementing the Code.
  • Relevant practices in place to monitor against all Code outcomes and requirements
  • Effective reporting processes from self-review.

We would love to share our strategic goals and plans for supporting the wellbeing and safety of learners, our revisions to these, and our quality self-review reports on our practices. Please email us for this information by clicking This email address is being protected from spambots. You need JavaScript enabled to view it..