Information for Students

Student Care, Support and Wellbeing

Fruition’s pastoral services allow for a holistic approach (Te Whare Tapa Whā) to supporting students to fully engage and succeed in their study. The concept of Te Whare Tapa Whā is overtly discussed to provide the learners with the language around the balancing of their four pou:

  • Taha Hinengaro – Mental wellbeing
  • Taha Tinana – Physical wellbeing
  • Taha Wairua – Spiritual wellbeing
  • Taha Wairua – Family Health

 

Support service goals focus on equitable access and proactive approaches. Provision for this programme includes support:

  • In critical instances (students in extraordinary need of support).
  • Bridging and/or scaffolding of students.
  • A “checkpoint” occurs with each student to touch base with how they are doing and plan any strategies to assist their progress. (Level 6 Diploma).
  • Where students may experience trauma and/or other challenges to their learning outside of academic matters Fruition will assist to broker any counselling (or extend other) service available.

Learner Voice

Each class will nominate a representative to advocate, lead and support their voice and views. The representatives will be invited to consult and contribute feedback.


The Academic Team offers workshops for Fruition’s learners to guide them in consultation and collaboration. They offer insight into governance and operational elements. The learner voice is gathered with a focus on procedures such as the complaints process and assessment design. Learners also have the opportunity to provide feedback through an evaluation form which covers various aspects of the programme of study.

Student ID Cards

Once your enrolment is finalised and your fees (if any) are paid, you’ll be eligible to get a student ID card. Your student ID card provides evidence of your enrolment and entitles you to a range of discounts e.g., transport, food, movies, retail shops etc. Visit the Student Card Website for more information.

Jordan Hetterley-Ngaia

Kia ora whānau, ko Jordan tōku ingoa. I’m the Hastings kaiako for the Hei Whanake programme, bringing a strong background in horticulture and the primary sector into my teaching. Through my journey, I’ve gained hands-on experience across different areas of the industry, shaping both my skills and my passion for working alongside people.

I’ve lived through a range of experiences and challenges, navigating obstacles with resilience and determination. These experiences shape how I show up — with authenticity, empathy, and a strong focus on whanaungatanga.

My passion is people. I’m driven by the desire to support learners from all walks of life to build confidence, discover their strengths, and realise that what once felt out of reach is achievable. I create practical, hands-on learning environments where learners feel supported, challenged, and empowered to grow.

Hei Whanake offers opportunities to develop essential life and employability skills, build strong connections, and engage in meaningful, hands-on learning. I’m committed to walking alongside learners and their whānau, supporting them to set goals and create pathways into employment or further opportunities.

Contact Jordan